What Makes A Quality Dealership?

Your experience at a dealership can leave you driving away with a smile or slamming your current car’s door in frustration. Unfortunately, not all dealerships have your best interests in mind. Knowing what makes a quality dealership will help you find a great deal with excellent customer service.

With Customer First Awards for the last five years in a row, Pellegrino Chrysler Jeep is the place to go. Our representatives value your business and take the time to build a relationship with you.

For most people, buying a car is not their idea of fun. When you go to a quality dealer, your experience should make the process better, not worse. Take the time to research dealerships and find one that is high-quality.

Legitimate Business

The most basic rule is, if the business isn’t legal and certified, there is no reason to shop there. If you find yourself questioning the legitimacy of the establishment, then ask to see their paperwork. The fact that you have to ask is a sign that you should go somewhere else.

Customers

A quality dealership is going to have customers. The number of potential buyers will vary from day to day, but if you drive into the lot on a Saturday in May and there is no one else there, that’s a big sign to turn around. A quality dealership will attract people, leaving the not-so-quality ones devoid of customers.

Reputation

A dealership that has been around for a while should have a solid reputation. If they don’t, there is a reason, and you don’t want to figure it out firsthand.

The best dealerships will have repeat customers. They will be trustworthy and take the time to build a relationship. Don’t hesitate to ask how often they have customers come back.

Look at online reviews and ask around to find out what dealerships other people had a good experience buying from.

Newer dealerships who haven’t been around long enough to gain a good reputation will make up for it with customer service and after-sale service offers.

Customer Service

From the moment you walk in the door, you should feel welcomed. A representative should take the time to speak with you and listen to your needs. The staff should be knowledgeable about the stock they carry and able to answer your questions.

Dealerships with fantastic customer service win awards that they won’t keep hidden.

If the salesperson is pushy, doesn’t listen to what you say, or simply ignores you, feel free to walk away.

Stock

A dealership with a poor selection is not worth going to. You want to buy a car that fits all your needs without compromising. A quality dealership will be filled with a selection of the newest models and features.

When buying a used car, the cars should still be high-quality. If they look like they have seen better days or won’t make it off the lot, it’s best to take your business elsewhere.

Competitive Prices

Whether it’s new or used, a car is a major purchase. A quality dealership will keep their prices at a competitive level. Know what the car you want is selling for around town, and if the dealership you visit can’t match it, go somewhere else.

If the lowest the dealership can go is just a smidge higher than you would like, ask about getting some bonuses to make it worthwhile. A dealership can sometimes give you free oil changes or car wash vouchers.

Financing

Most people can’t purchase a car with one lump sum. A quality dealership will work with you to get if financed. They will usually offer incentives for financing through them.

If the dealership you’re at makes the financing process a challenge, consider going somewhere else.

Test Drives

You never want to buy a car without giving it a test drive. Although many dealerships won’t let you test drive vehicles alone for insurance purposes, they should let you give it a try as long as a representative is in the car. If you ask to go on a test drive but are turned down, take your business to a different dealership.

Services

The car you buy should be problem-free but come with after-sale service support. A quality dealership will have an on-site or nearby servicing center to handle any defects, maintenance, or repairs your vehicle may need.

A Quality Dealership

The dealership you visit should enhance your car buying experience. There is no reason you should waste your time going to a dealership that only cares about the sale. A quality dealership will always put you first.

Come into Pellegrino today to experience our award-winning customer service.